The digital era has come upon us fairly rapidly, driven by the mobile technology revolution and smart devices. As with other major transformations, the initial response by insurers has been to introduce mobile apps as extensions to their web applications.
The insurance client is indeed the focal point of all speeches held during the 16th Insurance Annual, organized by Il Sole 24 Ore and sponsored by RGI Group.
Market conditions in the P&C and life insurance industry remain highly competitive, and the pace of change is accelerating rapidly due to consumer change, technology advancements, and emerging competitive threats.
The virtual interaction is a distinctive element of the digitalization era, with a co-presence of different types of technologically advanced channels combined with more traditional ones.