We hear a lot about digital customer experience, but which are the key factors to enable organizations to stand out in these terms and which benefits can they expect to see?
Customers want more, and what they want is more digital. Business intelligence, data analytics, and the value delivered to the business from SCAM (social, cloud, analytics and mobile) are now the primary drivers of corporate strategies. The digital transformation is becoming a hot topic for Insures, which are starting to adopt digital tools such as analytics, IoT and Big Data to catch on the challenges and opportunities of the digital innovation wave.
RGI Next – UX Factor took place last Friday, October 21st at Firenze Fiera – Fortezza Da Basso, and it involved over 200 people including Insurers, partners and RGI People.
A great thank you to all the people who worked hard, had fun and made the difference last Friday and Saturday in RGI Hackathon marathon!
RGI Next France event took place yesterday at Hotel W Opéra, in the center of Paris, close to the prestigious Opéra Garnier theatre. About 30 insurance professionals, IT Directors and CIOs attended the RGI Matinale that was dedicated to the hot topics of the insurance industry in France.
Italians love smartphones and use them more than the other European citizens: 60% of Italians have a smartphone for messaging and for social networking. WhatsApp and Facebook are the most commonly used apps in Italy. (comScore) And worldwide more than 1.5 billion people use smartphone and 1.7 billion people use social media. (Wired)
“Roads? Where we’re going, we don’t need roads!” This is how Dr. Emmett Brown, alias “Doc”, one of the protagonists of the famous movie “Back to the Future”, imagined the year 2015: a world where the innovation and the technology rule and the digital has conquered each part of the everyday lives.
Recently, the word ‘Digital’ has gained so much outburst that every analyst has been writing about it, every IT solution provider has been tying their products around it and every Insurer has started embarking on a ‘Digital Strategy’ journey.