The digital era has come upon us fairly rapidly, driven by the mobile technology revolution and smart devices. As with other major transformations, the initial response by insurers has been to introduce mobile apps as extensions to their web applications.
The advent of Internet and mobile apps has generated social media sites that provide ratings on customer experience based on user feedback. In particular, for the insurance industry, customer centricity and experience is evolving and the renewed impetus has been new channels of interaction like the web and mobile apps.
RGI Group sponsored the 6th Annual Insurance Distribution Strategies Forum, organized by Fleming Europe, a European B2B networking channel that hold more than 100 vertical industry events in Europe.
Market conditions in the P&C and life insurance industry remain highly competitive, and the pace of change is accelerating rapidly due to consumer change, technology advancements, and emerging competitive threats.