The digital era has come upon us fairly rapidly, driven by the mobile technology revolution and smart devices. As with other major transformations, the initial response by insurers has been to introduce mobile apps as extensions to their web applications.
The advent of Internet and mobile apps has generated social media sites that provide ratings on customer experience based on user feedback. In particular, for the insurance industry, customer centricity and experience is evolving and the renewed impetus has been new channels of interaction like the web and mobile apps.
During last weeks, RGI Group completed the eMotions project, which main goal was to accomplish the modernization of Helvetia Group IT systems.
According to a new report conducted by Forrester Research, a majority of decision makers surveyed understand the importance of the Internet of Things (IoT) and they are in the process of deploying IoT as part of their business strategy.
Customer communications management (CCM) has become critical for businesses.
RGI Group sponsored the 6th Annual Insurance Distribution Strategies Forum, organized by Fleming Europe, a European B2B networking channel that hold more than 100 vertical industry events in Europe.
The insurance client is indeed the focal point of all speeches held during the 16th Insurance Annual, organized by Il Sole 24 Ore and sponsored by RGI Group.
“RGI Next – Shape Your Business” took place on October 10th, in the prestigious setting of the Langhe Area, involving more than 100 professionals from Insurance and technology companies.
Market conditions in the P&C and life insurance industry remain highly competitive, and the pace of change is accelerating rapidly due to consumer change, technology advancements, and emerging competitive threats.
RGI Group has been positively mentioned in a new Gartner’s analysis published last July 21st, “Market guide for European Non-Life Insurance Policy Administration Systems”.