Yesterday February 15th, RGI organized “Lunch with RGI – IDD Takeaways” event in RGI Academy in Milan.
The big international companies increasingly use the new technologies based on artificial intelligence, as these can evolve the interaction among the service providers and the users. An example can be on online virtual assistant who speaks with users in all languages and adapt to their “style” and demands.
The InsurTech Impact 25 will be a definitive ranking of the top 25 technology-led businesses likely to have an impact on the industry in 2018, curated by advisory firm Oxbow Partners.
Nomad and unemotional personality. Here is how the 4.0 client will look. So, how can we read these peculiarities to direct them in the right path? Are there any business models that can incorporate this cultural and social change? A lot of Insurers realized that, in order to operate in the current market, it’s no longer enough to propose a linear strategy, but it becomes necessary to catch customers within an ecosystem of services in which the goal is to enter into the habits of the end consumers.
As in other market industries, digital distribution channels are now becoming the main players in the insurance industry as well. The clients, in fact, expect digital capabilities also during all the phases of the purchasing process and they expect to have also those products that traditionally are sold by agents. In this scenario, Insurers cannot avoid providing, through new touch points, a direct interaction with the client that, during his customer journey, has the need to easily pass from the physical channel to the virtual one and vice versa.
(Source: Celent Insurance Blog )
How many times did you check your phone today? According to the Android app Locket, the average person checks their phone 110 times a day. So it’s not surprising that building mobile apps continues to be a high priority for insurers.