On Tuesday March 25th RGI Group will be participating at the Decid’Assur IT forum in Paris.
As further evidence that customer complaints cannot be kept quiet in the digital age, research from NewVoiceMedia, a leading provider of cloud contact centre technology, reveals that a third (34%) of US consumers take their revenge online following inadequate customer service; spreading the complaint across their network and beyond.
Key Performance Indicators (KPIs) are a performance measurement used to evaluate the success of a particular sales or marketing activity.
If you think that the digital world is crowded now, wait until you see what’s going to happen in the next few years…
In a context that is steadily changing, digital technology enables new sales models that will influence significantly both the Insurer and the distribution network.
The Internet of Things, which excludes PCs, tablets and smartphones, will grow to 26 billion units installed in 2020 representing an almost 30-fold increase from 0.9 billion in 2009, according to Gartner.
The law that will introduce the so-called “Spid” (Public system of digital identities) is expected in Italy by the end of January 2014. The so-called “Spid” will be a new way to access via web the Public Administration services and it is based on a unique profile and a single password.
Social networking, mobile communications, cloud computing and information have been recognized by Gartner as “the Nexus of Forces”.
The current italian legal framework on digital signature and long-term storage, both authentic and substitute, of digital documents is now well established and immediately accessible to Insurers that aim to completely digitalize their documents.
“The extension of insurance to new markets represents a tremendous opportunity and a tremendous responsibility.