Virtual assistants and intelligent speech interfaces. Insurance companies look to the future, embracing the new opportunities offered by IoT, smart devices and smart apps. Tools that will completely revolutionize the customer experience in the coming years.
The insurance market is the sector that is facing the digital revolution in the most disruptive way: the consumer habits have changed, new technologies have led to the convergence of traditional and new media, supplying and monitoring insurance projects must increasingly meet reliability, efficiency, speed and simplicity criteria.
For many, the concept of a “smart home” is a futuristic, and perhaps even frivolous, offering where lights shut off automatically once we fall asleep, thermostats are controlled from your phone and security cameras can show you what’s going on in your home from thousands of miles away.
Celent, a division of Oliver Wyman, has awarded RGI, an independent software vendor leader in Europe in the design, development and delivery of core systems to Insurers, with the XCelent Customer Base award for its PASS_Insurance platform.
In today’s hyper-connected world, the major difficulty is to predict changes in the behavior of the target. In recent years the biggest impact has been caused by mobile technologies that have radically changed consumer attitudes, fragmenting the costumer journey into micro-moments.