Case study | HDI Assicurazioni – OPTING FOR INNOVATION

Case study | HDI AssicurazioniHDI Assicurazioni is an insurance company belonging to the Talanx Group of Hanover. It came about as an offshoot of the HDI Group, Germany’s third-largest insurer.
The strategic vision of HDI Assicurazioni, which is fully in line with the principles of the German group, is to strive constantly to improve the quality of its offering and service in order to satisfy the needs of each and every customer.

In 2005 HDI began a process of renewing its information systems in order to switch over to a modern and flexible system that would allow the Insurer to actively and quickly capture new business opportunities, bringing innovation and efficiency into its internal business processes.

With this goal, the Insurer chose to put its faith in the RGI Group who guaranteed them implementation of a single system, that was web technology-based and ready for multi channel access.
By adopting the RGI Group PASS_Compagnia solution, HDI Assicurazioni immediately positioned itself at the technological forefront of the Italian insurance sector, becoming the first company to operate on a single, integrated Life and P&C platform, that is fully online and which makes it possible to conduct customer insight analysis, reduce its ITC costs by approx. 20%, cut down its time-to-market and open the company to multi-channel innovation.

For HDI, the real revolution was the introduction of a single Life and P&C Master File shared by the management and agency networks. The single master file, as well as overcoming the limits caused by having two separate legacy systems, opened the way to a multitude of opportunities, for example:

  • Getting an analytical overview of the company’s business
  • Improving compliance with regulators’ demands

The unitary vision of the company portfolio in real time offers the insurer new possibilities in terms of market trends, such as social networking, Big Data, etc. Single sign-on integration also enables the company to share the Customer Master file with other distribution networks (not just the agents’ network), so that the time saved on user registration can become a sales lever.

The main benefits from adopting PASS_Compagnia in the Life and P&C business were:

  • Introduction of a single, shared master file
  • Life and P&C integrated on a single platform
  • Industrialization of the underwriting process
  • Improvement of time-to-market
  • Lower operating costs
  • Rationalization of the product portfolio
  • Preparation for new channels

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