On Wednesday April 2nd RGI Group will participate in the Italy Insurance Forum 2014 to be held in Milan.
On Tuesday March 25th RGI Group will be participating at the Decid’Assur IT forum in Paris.
As further evidence that customer complaints cannot be kept quiet in the digital age, research from NewVoiceMedia, a leading provider of cloud contact centre technology, reveals that a third (34%) of US consumers take their revenge online following inadequate customer service; spreading the complaint across their network and beyond.
Key Performance Indicators (KPIs) are a performance measurement used to evaluate the success of a particular sales or marketing activity.
If you think that the digital world is crowded now, wait until you see what’s going to happen in the next few years…