The insurance client is indeed the focal point of all speeches held during the 16th Insurance Annual, organized by Il Sole 24 Ore and sponsored by RGI Group.
Customer engagement & retention, User Experience, increased need for diversification of Insurers’ traditional offer towards a “service provider” approach.
As the previous editions, the event took place in Milan last 28th-29th of October and it involved, together with delegates from the leading domestic Insurers, also institutional entities as ANIA, IVASS, ANAPA and SNA.
During the 2 days, the Insurers opinion leaders discussed together the market’s growth perspectives, its future development & changes and its role within the national economic scenario. Aside from the customer-centricity, digitalization is in their opinion the keyword to innovate and enable Insurers to evolve their business, while keeping it competitive and fitting with the needs of a customer that is increasingly demanding.